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 Client
ChurnThere is no service on the market today that actually provides the quantum leap in IT operational performance that MBS provides. Because the MBS package is a customized blend of skills, knowledge and technology that is sourced from your client, your company and BCC, your company will be uniquely positioned to create real value on an ongoing basis for your customer. The MBS Service package is a comprehensive and cost effective way to elevate the performance of IT operations in any enterprise to generate positive impacts on every aspect of IT business responsibility. Protecting and managing the reliability of business processes amidst the multi-dimensional complexity of an enterprise IT operation is not something that lends its self to piecemeal solutions. MBS provides the only systematic approach to solving this dilemma on the market today. This approach is to design a customized control strategy for each specific IT operation, calling upon the pooled knowledge of your client, your company, and BCC, and then applying a layered IT control plane technology through which the client can execute this control strategy and dynamically adapt to changes with time. Your client provides the in-depth knowledge of operational status, needs and requirements that form the basis of what is to be accomplished by the control strategy design. BCC personnel supplement this basis with industry best practices and applicable regulatory requirements, e.g. SOX, HIPAA, PCI, ISO and then provide the design techniques to define and build customized control strategies. Depending on your relationship with your client, your company may also be involved in contributing to this design basis. In any case, your company will be directly involved in the implementation of the MBS package and will be the conduit of support for your client as they transition to the full visibility and control capabilities of MBS. The MBS Service package is a long term relationship between you and your client and BCC takes a long range perspective of the channel support provided to you. For example, BCC provides a continual stream of control strategy updates that will keep your clients current as industry, government, and technologies change. But the ongoing MBS Technical Support that your company will provide can be tailored specifically to the needs of your client’s management and technical staff needs. Because MBS covers the full IT operational scope, there are numerous possibilities for your company to provide added value, many of which will entail no additional cost to your client. If your company is the first to introduce the MBS Service package to your client, you will have a clearly differentiated service offering that has many levels of appeal for your client. Currently about 80% of clients approached with the MBS Service package decide to move forward with it. Because of the nature of MBS and your company’s role in it, your company’s service differentiation actually continues to grow over time as you provide support to assure that your client gets the most out of their MBS package. Get in touch with Baseline Control value, service, and opportunities.
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